Miami-Dade Surfside Collapse

Multi-department accountability at the Surfside Condominium Collapse Response


When the tragic Surfside disaster struck, Miami-Dade County sought a single vendor platform able to accurately and safely register, badge, track and report first responders’ credentials and activity to maximize efficiency and Federal Emergency Management Agency reimbursement.

Merit’s solution

Merit’s digital, verified credentials, issued to thousands of personnel, enabled strategic site access-control and documentation, responder and volunteer hour tracking, and gapless, audit-ready support data for greater resource reimbursement.

Without Merit

Disaster responses often use paper-based systems, a mix of technology, and manual processes. Patchwork approaches are ineffective because capturing all emergency personnel hours worked during crises is difficult.

Possible Funding Sources

  • FEMA reimbursement
  • Federal and/or state grant(s)
  • Direct contract
badges printed within first seven days
entry points managed by Merit staff with 24/7 uninterrupted presence
personnel badging compliance before President Biden’s visit
site check-ins in 1 month
FEMA ICS 214s submitted through Merit’s digital 214 tool


Merit’s Incident Management Team (IMT) and scanner/badging teams arrived on the site of the Surfside condominium collapse in Miami, FL within 18 hours of being requested and completed personnel badge printing within 23 hours. Merit provided and managed the equipment and operations of all Personnel and Site Access Systems, including a portal to register responders on the premises, printers to provide badges allowing site access and enabling accurate documentation of hours worked, as well as configurable scanners for controlled access to select site areas.

Merit’s live dashboard enabled critical scene safety, security, and accountability along with real-time reports of departmental resource-use rates. Recovery or rehabilitation status of response teams, the hours worked by first-responders, staff, volunteers, mutual aid, law enforcement, administrative support, and service providers, were digitally tracked and recorded.

Seamless, fast, & customizable coordination for all emergency responses

Merit’s ReadyNow is an all-hazards, interoperable emergency services solution able to support all aspects of emergency management throughout the United States. Merit technology enables accurate time tracking, license verification, readiness rosters, training opportunities, and support for economic recovery.

About Merit

Merit’s verified identity platform brings visibility, liquidity, and trust to people-data, giving organizations the clarity to make better-informed decisions, engage with individuals effectively, and pursue their mission efficiently. Merit works with trusted private, state, and municipal organizations to solve critical real-world problems in sectors such as workforce development, emergency services, licensing, education, and defense readiness.

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