Sub-Processors

Last Modified: 2/8/2024

Version: 4.0

 

Scope

Merit International, Inc. (“Merit” or the “Company”) uses certain third-party business partners such as infrastructure suppliers and technology platforms to support the delivery of Merit’s Service to our customers and to engage with prospective customers who may be interested in our Service (“Sub-Processors”). Some of these Sub-Processors may have authorized access to process, access, or store personal information about our customers to help support Merit’s provision of the Service to our customers (“Customer Data”).

 

Infrastructure Suppliers

Name Purpose Jurisdiction
Akamai Content delivery solution United States
Atlassian Cloud-based collaboration tools for project management, agile documentation, and report features to help process customer tickets and troubleshoot incidents United States
Auth0 Identity and access management solution United States
Community Brands Eligibility verification United States
DataDog Infrastructure monitoring and application logging United States
Design Huddle Graphic design platform United States
Dwolla ACH payment platform United States
Elastic Cloud Transaction data and logging tool United States
FiveTran Data integration tool United States
Google, LLC Cloud hosting provider for infrastructure (Google Cloud Platform) United States
HighTouch Reverse Extract, Transfer, and Load (ETL) tool United States
JotForm Automated form template builder United States
Monte Carlo Data observation platform  United States
Propel Eligibility verification United States
Sakari, Inc. Text messaging service United States
Sentry Error tracking and alerting tool United States
Sigma Computing Data analysis and reporting tool United States
Snowflake Data warehouse tool United States
ui bakery Workflow automation tool United States
Teleport Bastion host solution United States
Zapier Integration tool allows the team to automate workflows through API integrations between software applications United States

 

Customer Relationship Management Suppliers

Name Purpose Jurisdiction
Asana Project management platform United States
Databox Data visualization dashboard United States
Dialpad Phone system United States
DocuSign, Inc. Processes electronic signatures on Company documentation United States
Eventbrite Event management United States
Google, LLC Cloud-based storage, corporate email, and corporate collaboration tools within Google Workspace and Google Ads United States
Growth Operations Marketing event management plug-in for Hubspot United States
HubSpot, Inc. Marketing & sales software for lead generation, marketing contacts, and customer service ticketing United States
LuckyOrange Data analytics platform United States
MixPanel Product analytics software for service performance and customer interactions United States
NextRoll Digital marketing platform United States
QuickBooks Online Financial accounting tool United States
Salesforce, Inc. Customer relationship management (CRM) tool United States
Sendgrid Transactional and marketing email tool United States
Slack Instant messenger application used by the internal team to collaborate on projects United States

 

In addition, Merit uses various local and international providers of telecommunications and networking services in the provision of its services.