FAQs

Problems with the Claim Profile link? Check here for a complete list of system requirements for Merit

If the Claim Profile link in your email isn't working, please check for following common problems to try to fix the issue:

  • Check your Browser: Use an updated version of either Firefox, Safari, Chrome or Edge. If you're unsure if your browser has the latest update, you can check here.
    *IE does not meet our security requirements, links from Merit will not work with Internet Explorer.

  • Are you attempting to use a link that was sent over 30 days ago? Please request a new link to accept your merit or log in here if you think you already have an account.

  • Check your internet connection.

  • Check your firewall settings.

None of these seem to be the problem? Please let us know at help@merits.com