Merit Profile FAQs

How to reset your Merit password

Need to reset your password?

*Before you start, please be sure that you are logged out of your Merit profile*

1. Go to


2. Click the “Forgot Password?” link.

3. Enter your email in the new window and click the “Reset” button.

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If the email entered matches a Merit account, you will receive a reset password email shortly.
If the email does not match a current Merit account, you'll get an immediate error message:

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4. Click the link in the email and you will be redirected to a new reset password page.


5. Enter a new password, re-enter the password again and hit “Reset”.


6. Once reset, you can now login with this new password.

If you are still having trouble accessing your account, please send us an email at