FAQs

Forgot your password? Follow these steps to reset it.

If you are currently having trouble accessing your account because you have forgotten your password, please follow the instructions below:

*Before you start, please be sure that you are logged out of your Merit profile*

  1. Go to merits.com and click on the login button
  2. Below the password box, you'll see a "Reset password" link. Click the “Reset password?” link.
    forgotpass-1
  3. Enter your email in the new window and click the “Send” button
  4. If the email entered matches a Merit account, you will receive a reset password email shortly.
    If the email does not match a current Merit account, you'll get an immediate message:
  5. Click the link in the email and you will be redirected to a new reset password page
  6. Enter a new password, re-enter the password again and hit “Reset”
  7. Once reset, you can now login with this new password

If you are still having trouble accessing your account, please send us an email at help@merits.com