Developer Success Manager

Work with developers to build compelling integrations with our platform.

About Merit

Merit believes that truth and trust can change the world. Our platform helps organizations create, send and verify licenses, credentials, and other people-based statements of truth, known as merits. Members in turn benefit by taking control of their valuable personal information while shaping their future based on the opportunities that they are uniquely qualified for.

 

The Role

We are seeking an entrepreneurial team member  who will work with our developer partners to help build compelling integrations with Merit's platform. If you have demonstrated experience in supporting a developer program and have a passion to work with developers and solve their problems, and want to unlock the potential of Merit to integrate with thousands of products, we would be excited to talk with you.
 
Merit is a start-up environment where you’ll be expected to roll-up your sleeves and work collaboratively with engineers, designers and other cross-functional partners. You’ll push the boundaries of what’s possible in mobile and desktop apps, how to deliver value to users while sharing in our healthy obsession for quality and attention to detail. This is a full-time position based at our headquarters in Millbrae.

Responsibilities

  • Help developers solve technical problems and answer questions about platform’s capabilities
  • Lead conversations as a technical expert, where your knowledge and expertise of the Merit APIs will allow you to guide implementation and onboard partners
  • Manage developer support tickets and provide regular updates to open tickets
  • Develop developer-facing documentation and integration guides
  • Collaborate closely with various teams including  product (provide roadmap feedback), engineering (provide feedback and file bugs) and go-to-market (respond quickly to high priority issues, talk to prospects)
  • Develop technical messaging and platform architecture documentation describing the Merit API
  • Work collaboratively with the cross functional team on our overall developer strategy

Qualifications

  • 2-5 years of experience communicating with developers and providing platform support over email, on the phone, and in person
  • Experience working on technical issues, troubleshooting bugs, and communicating with product managers and engineers
  • Desire to work in a fast paced environment with lots of autonomy
  • Penchant to find hidden details as well as summarizing broader trends
  • Great verbal and written communication skills
  • Deep empathy towards technical users and you thrive on making developers feel empowered
  • Curious and comfortable with new technologies and you love learning new tools
  • Thrives in a high energy, fast growth startup environment
  • BS in Computer Science or equivalent work experience

At Merit, we don’t just accept difference—we celebrate, support, and value it for the innate benefit of our employees, the competitive advantage of our products, and the strength of the communities we are a part of. Merit is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We will do our best to accommodate any disabilities or special needs you may have.

Apply

To apply, please click below or for questions email us at jobs@merits.com

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